Shipping policy

Shipping Policy

Thank you for shopping with LAMPONE KIDS. We are committed to preparing and shipping your order with care.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day.

During holidays, promotions, or periods of high order volume, processing times may be slightly longer.

Shipping Within Canada

We currently ship to addresses across Canada.

Available shipping options, estimated delivery times, and shipping costs will be displayed at checkout based on your delivery address and order.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for tracking information to become active after your order has been shipped.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at info@lamponekids.com. We cannot guarantee that changes can be made once an order has been processed or shipped.

Lost, Delayed, or Damaged Packages

LAMPONE KIDS is not responsible for carrier delays. If your package appears to be lost or arrives damaged, please contact us at info@lamponekids.com and we will assist you in resolving the issue.

International Shipping

International shipping may be offered to selected destinations. Available international shipping options, if applicable, will be displayed at checkout.

Customers are responsible for any applicable customs duties, import taxes, or fees imposed by the destination country unless otherwise stated at checkout.

Questions

For questions regarding your order or shipping, please contact us at:

info@lamponekids.com